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Using Esoko from any phone

The complete menu, the SMS commands, and what to do if your phone is lost. Print the card below and keep it where you trade.

Print this page Lost phone or PIN Talk to a person

Dial *483*77#. Press 0 to go back and 00 to return to the start, from anywhere.

1
Bei za leo
Prices
1 Chagua soko2 Bei zangu kwa SMS0 Rudi
2
Tuma pesa
Send money
Weka nambaWeka kiasiThibitisha0 Rudi
3
Salio
Balance
Salio tayariEscrowAkiba ya kikundi
4
Kikundi
Group
1 Salio la kikundi2 Lipa mchango3 Kura ya mkopo4 Nani hajalipa
5
Ruhusa
Who can see your data
1 Nani anaona2 Ondoa ruhusa0 Rudi
6
Vyeti
Certificates
1 Vyeti vyangu2 Kuhuisha cheti3 Omba cheti kipya
7
Ripoti
Report a problem
1 Bei si sahihi2 Malalamiko3 Ripoti udanganyifu
8
Lugha
Language
1 Kiswahili2 English3 Ekitirikana4 Kalenjin

A session closes after two minutes. If it closes while you are part-way through, dial again and Esoko puts you back where you were.

SMS commands

Send any of these to 40277. Esoko never sends you a link, and will never ask you to tap one.

SendYou get back
BEIToday's prices for your markets
BEI [soko]Prices for one market, e.g. BEI GIKOMBA
SALIOYour balance
KIKUNDIYour group's balance and your contribution status
VYETIYour certificates and when each expires
RUHUSAWho can currently see your record
SIMAMAFreeze your account immediately
STOPStop all SMS from Esoko

If your phone or PIN is gone

1 · Freeze it now

From any phone, send SIMAMA to 40277 with your registered number, or call 0709 000 000. Your balance is frozen straight away. Nobody can move money while it is frozen.

2 · Replace the line

Get a replacement SIM with the same number from your operator. Your Esoko record is tied to the number, not the handset.

3 · Set a new PIN

Dial *483*77# and follow the prompts. Esoko asks questions only you can answer. A field officer can help in person if that fails.

!

Esoko will never ask you for your PIN. Not by call, not by SMS, not by anyone claiming to be staff or a field officer. If someone asks, they are not from Esoko. Hang up and call 0709 000 000.

Talking to a person

Call 0709 000 000 · 8am to 6pm, Monday to Saturday
Report fraud 0709 000 000 · any time
Complaints malalamiko@esoko.co.ke
Your data dpo@esoko.co.ke · reply within 14 days
In person A field officer in the counties listed on the counties page

Card to print and keep

ESOKO · *483*77#

Bei, pesa, kikundi na vyeti · simu yoyote

soko

MENU

1  Bei za leo  Prices
2  Tuma pesa  Send money
3  Salio  Balance
4  Kikundi  Group
5  Ruhusa  Who sees your data
6  Vyeti  Certificates
7  Ripoti  Report a problem
8  Lugha  Language

SMS → 40277

BEI  bei za leo
SALIO  salio lako
KIKUNDI  akiba ya kikundi
VYETI  vyeti vyako
SIMAMA  funga akaunti sasa

0 = rudi nyuma    00 = anza upya
Msaada: 0709 000 000

Esoko haitakuuliza PIN yako kamwe. Esoko will never ask you for your PIN. Kujiunga ni bure · joining is free.